ICAB never closes. We are open to take emergency instructions 24 hours a day, 365 days per year. Emergency alternative accommodation (for same day bookings) can be sourced whatever the time of day or night.
To ensure the best possible customer service the phone is always manned by a human being as opposed to an automated service so that clients’ needs will always be listened to and dealt with.
Out of hours' instructions must be called through by telephone to ensure that they are dealt with immediately.