ICAB prides itself on its award winning customer service. At the heart of what we do is ensuring that customers’ needs are met whilst adhering to the guidelines of the instructing principals. All ICAB staff are trained to deal with customers undergoing an insurance claim and extra training is given to all on the needs and requirements of vulnerable people.
I'm just getting in touch because I wanted to let you know how well one of your staff members, G, treated myself and my mother over the weekend.
My mum is nearly 80, has a heart condition and suddenly found her house flooded after an immersion heater split on Friday afternoon. G was so kind and helpful and made sure mum’s temporary accommodation was sorted and paid for.
I just wanted to let you know because this woman is quite clearly an asset to your company and is truly invested in the outcome of people who really need some help. Maybe you already know this about G.
Anyway, I hope you pass this on to her and please tell her "thank you" again from myself, and on behalf of my mum.
Good morning Joel and Tim,
We just wanted to take the time to commend O. She is our Claims Handler.
We are all experiencing extreme difficulties following our move into a temporary rental house following a flood at our home. She has dealt with everything that has been thrown at her in a calm and professional manner despite our sometimes stressed situation.
If you have an employee recognition scheme in your organisation then we strongly recommend O as an outstanding candidate and should be rewarded.
Just attended site on urgent fire - first instruction from our newest client.
Thanks to @ICAB_team for their input today.
During a very stressful time ICAB have been fabulous.
Knowing that my extended hotel stay was in the hands of a professional, thoughtful and efficient team has been a godsend.
When the hotel had got its wires crossed it took one quick phone call from ICAB and the hotel manager was very apologetic for their mistake.
It's been a great relief being able to rely on this great team.
I wish them all the very best for the future.
I am writing to express my thanks to your staff for the excellent customer service that has been given to my husband and I following the recent flood at our home.
Both L and J made our lives a lot more bearable at a very stressful time by finding us hotel accommodation and locating alternative accommodation to live in whilst our house was uninhabitable.
I hope we are in a position to NEVER have to use your service again but once again thank you so very much for all your help at this difficult time.
We have been working with ICAB for several years and have found their service to be invaluable. We previously spent a considerable amount of time, often out of hours, liaising with residents and hotels to find suitable emergency accommodation. This was time consuming and difficult due to dispersed stock.
Now that we are working with ICAB the process is far easier and quicker. We simply phone them with the resident's details and some other information and they do everything else. There is no cost to Thames Valley Housing for using their service, and it saves us both time and money.
I would recommend using ICAB for any short or long term decants.
G, what you did for us combined with the help of others was truly commendable and, if I’m not mistaken, well beyond the call of duty. It was your efforts combined with those of the Astor Hotel on the Hoe in Plymouth that rescued, and I mean, TRULY rescued our Christmas.
Just knowing that someone so positive and professional was available on the end of the phone was an absolute lifeline for me and this was all on a Sunday - the following day was Christmas Eve, WHICH WAS YOUR DAY OFF!!!
It goes without saying that we were so lucky to have found you as I am convinced that with anyone else, what got done would simply not have got done, especially given the time of year.
The amazing thing is we do not know you; we have never seen or spoken to you before, yet you treated us as if we were your relatives or even your children.
G, my son, mother, father and especially myself, are so very, very thankful to you for all of your exceptional efforts which again were above the call of regular duty. If there is anything at all that I could ever do for you, sincerely, you only have to ask.
We are writing to you to commend G, a member of your ICAB Team.
Since the flooding of our house in September and during the time of finding temporary accommodation, initially in hotels and now at the above address, G's customer service skills and genuine concern have been exceptional.
She has listened carefully to our needs and kept us informed at all times throughout the re-housing process. Above and beyond this, G reassured us when we were uncertain about other aspects of the whole experience.
G is accessible, sensitive and able to understand the potential human impact of such an upheaval. G's calm, her professionalism and her human approach are assets to your company.
We trust you will be able to convey to G our sincere thanks and to praise her for her many talents.